Rio Innovation Week

FAQ

QUESTIONS AND ANSWERS FREQUENT

O #RIW25 acontecerá dos dias 12 a 15 de agosto de 2025, no Píer Mauá – RJ, Av. Rodrigues Alves, 10 – Praça Mauá, Rio de Janeiro 

RJ, 20081-250. 

– Opening and accreditation: 10:00h.
– Closing: 21:00h.

Payment is made directly on the Sympla platform, so it is only possible to make payment with the means accepted by the platform, which are: bank slip, Pix, Apple Pay and credit card (Mastercard, Visa, Elo, American Express, Diners Club and Hipercard).

Yes, it is possible to divide the purchase by credit card up to 12 times on the Sympla platform.

Yes. Once your payment has been confirmed, simply contact us via email:
financial01@basepromocoes.com.br to request your Invoice.

No. As lots are volatile and can change at any time, it is not possible to change the due date of the bill, which is three business days*. If your ticket expired and you were unable to make the payment, you will need to register again and generate a new ticket in the current lot. The expired ticket will be automatically cancelled.

*Always counted as the day of printing (regardless of the time) as the 1st business day.
When you are registering, you must select the payment option “boleto”. Next, the information “generate a payment slip on behalf of” will appear, where you must enter the company's data and next to the company name enter the CNPJ.
With the passport you will have access to the 4 days of the event, content rooms, exhibitions, networking, experiences, activations of exhibiting brands and more.
With the daily ticket you will have access to the chosen day of the event, content rooms, exhibitions, networking, experiences, activations of exhibiting brands and more; all according to the date chosen when purchasing the ticket for the event.
Yes. Changes of ownership may be made by the holder of the purchase; just install our app! If you haven't installed it yet, click one of the following options: android | iOS.
After logging in, go to the 'Tickets' tab, click on the ticket you want to change and in the 'Options' menu, select 'Edit participants'. Follow the procedures indicated on the screen and check the data filled in before confirming the change! Exchange can only be performed once per ticket and permission to change will be available up to 24 hours before the start of the event. If you would like more information about the procedure, go to this LINK. Questions can be sent through the form on the website. HERE.
No. Tickets are nominal and ownership change is not allowed after check-in at the event.
Yes. In case of regret of the purchase, the refund of the ticket value will only be made if the request is made within a period of up to 7 (seven) days from the date of purchase, and provided that the return request is made with, at the most, 48 (forty-eight) hours in advance of the start time of the event. This request must be made by the holder of the purchase through the form on the website HERE.
Your registration guarantees access and a place in all rooms, spaces, conferences and lectures. However, the spaces where the lectures will take place are subject to capacity, with entry on a first-come, first-served basis. It is worth emphasizing that we significantly increased the structure and balanced the rooms according to the history of demand and distribution perceived in the last edition.

We have no age restriction, however, minors under 16 can only enter the event accompanied by parents or legal guardians, and upon purchase of a ticket.

– Minors accompanied by their parents: the parents and the minor must present their original documents.
– Minors accompanied by a guardian, guardian or an authorized relative: the companions must present an authorization document signed by the guardians of the minor, with a notarized signature, in addition to a certified copy or original documents of the guardians, the minor himself, and their own.

We do not offer promotional tickets for students. By law, entertainment venues or establishments that perform musical, artistic, circus, theatrical, cinematographic, social, recreational, cultural activities, sports squares and any other that provide leisure, culture and entertainment such as nightclubs are subject to half-price by law. , bars, concerts, sports stadiums, amusement parks, theaters and museums.

For more information about sponsorship fees, send an email to contato@rioinnovationweek.com.br .

For more information, send an email to contato@rioinnovationweek.com.br or visit HERE.

For more information, please contact our Press Office via email:  press@rioinnovationweek.com.br.

Note: Visitors to Rio Innovation Week are aware and agree that photographs and footage taken during the event may be used by the organizers for promotion and publicity.

The ticket is personal (nominal). It is essential to present an original and official identification document with a photo, together with the printed ticket or in the Sympla application, for validation of ownership.

In case of regret of the purchase, the refund of the ticket value will only be made if the request is made within a period of up to 7 (seven) days from the date of purchase, and provided that the return request is made no later than 48 (forty-eight) hours before the start time of the event . This request must be made by the holder of the purchase through the form on the website HERE.

If you have not received the ticket (or registration) in your email, you can access it at any time through the Sympla application, available in the App Store or Play Store (LINK), on the Sympla website (“My orders” menu), access this link: HERE or get in touch using the form on the website HERE.

Further information can be found in our Help Center: HERE.

Sympla is not responsible for tickets purchased at unofficial points of sale.

Order cancellations will be accepted up to 7 days after purchase, as long as the request is sent up to 48 hours before the start of the event.